Terms & Conditions
1. About Us
Dengie Ear Clear provides private ear wax removal and ear health services, including microsuction and ear irrigation, in accordance with current professional guidelines. Services are offered both from our clinic location and as a mobile service providing home visits where appropriate.
Clinic Location:
Bradwell-on-Sea, Hockley Meadows, Hockley Lane, CM07 PZ
2. Appointments and Bookings
Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner.
T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).
T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.
3. Cancellations and Missed Appointments
• We request a minimum of 24 hours’ notice for appointment cancellations or rescheduling.
• Failure to attend an appointment or cancellations with less than 24 hours’ notice may result in a cancellation fee or loss of deposit.
• Dengie Ear Clear reserves the right to cancel appointments due to unforeseen circumstances. In such cases, you will be offered an alternative appointment or a refund.
4. Medical Information and Consent
• Clients must disclose all relevant medical history, including ear conditions, previous ear surgery, infections, perforated eardrums, dizziness, or tinnitus.
• Providing incomplete or inaccurate medical information may result in treatment being declined or stopped.
• By proceeding with treatment, you confirm that all information provided is accurate and that you consent to treatment.
5. Suitability for Treatment
• Not all clients are suitable for ear wax removal.
• If signs of infection, perforation, or other medical concerns are identified, treatment may be postponed or declined, and you may be advised to consult your GP or another healthcare professional.
• An ear examination fee may still apply if treatment cannot proceed for clinical reasons.
6. Treatment Outcomes and Risks
• While ear wax removal is generally safe, all procedures carry some risks, including temporary discomfort, dizziness, sensitivity, or minor irritation.
• Dengie Ear Clear cannot guarantee complete wax removal in all cases, particularly where wax is impacted or hard.
• Further appointments may be required.
7. Aftercare and Advice
• Clients are responsible for following any aftercare advice provided following treatment.
• Dengie Ear Clear is not responsible for complications arising from failure to follow aftercare guidance or from external factors outside our control.
8. Fees and Payments
• Fees are payable on the day of treatment unless otherwise agreed.
• Prices are subject to change and will be confirmed at the time of booking.
• Additional charges may apply for home visits or mobile services and will be clearly communicated in advance.
• Refunds are not provided once treatment has been carried out.
9. Children and Vulnerable Adults
• Clients under the age of 18 must be accompanied by a parent or legal guardian.
• Consent must be provided by the responsible adult prior to treatment.
10. Data Protection and Confidentiality
• All personal and medical information is handled in accordance with the UK General Data Protection Regulation (UK GDPR).
• Client information will not be shared with third parties without consent unless required by law.
11. Complaints
• If you are dissatisfied with any aspect of our service, please contact Dengie Ear Clear directly so we can address your concerns promptly and professionally.
12. Limitation of Liability
• Dengie Ear Clear will not be liable for any loss or damage except where caused by proven negligence.
• Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
13. Changes to These Terms
• Dengie Ear Clear reserves the right to amend these Terms and Conditions at any time. The most current version will always apply.
14. Governing Law
• These Terms and Conditions are governed by the laws of England and Wales.